Description
Conflict in the workplace is unavoidable. While conflict can cause discord among coworkers and pull attention away from more important issues, it can also be a source of innovation and provide a foundation for stronger working relationships. Leaders who are skilled in conflict resolution and able to anticipate conflict, minimize its costs, and maximize its benefits are better positioned to create healthy, productive work environments. In this professional certificate, you will examine the controversial nature of conflict in organizations, develop leadership and conflict management skills necessary for understanding and managing conflict productively, and explore strategies for making conflict a force for positive change in your workplace.